Procedures

Strategic Processes

Strategic Management (DE)

Code	Procedure	Approval
DE-01 P1	Strategic planning and development	09/03/2023
DE-02 P1	Monitoring and measurement Annex 1: Indicator File Annex 2: Indicator Request Annex 3: Indicators Dashboard	13/03/2015
DE-03 P1	Management Review System Annex 1: Management Review System Report	13/03/2015

 

Quality management and continuous improvement (MC)

Code	Procedure	Approval
MC-02 P1	Complaints, Suggestions and Congratulations Management Annex 1: Electronic Form for Complaints, Suggestions and Congratulations Annex 2: Complaints, Suggestions and Congratulations Answers Format	06/03/2015
MC-05 P1	Users satisfaction Annex 1: Guide	24/09/2020

 

Key Processes

Academic Management (AC)

Code	Procedure	Approval
AC-0104 P1	Entry and Admission	10/05/2016
AC-0201 P1	Enrolment	10/05/2016
AC-0401 P1	Certificates Issue	10/05/2016

 

Teaching (DO)

Code	Procedure	Approval
DO-0101 P1	Design, verification, modification and accreditation of official degrees	07/04/2016
DO-0102 P1	Degrees monitoring and improvement	09/07/2014
DO-0103 P1	Degree suspension and termination	09/07/2014
DO-0201 P1	Teaching planning and development	15/12/2017
DO-0202 P1	Degrees promotion	09/07/2014
DO-0203 P1	Student Orientation Annex 1: Guide	24/09/2020
DO-0204 P1	External Academic Internships Management	09/07/2014
DO-0205 P1	Mobility Management	09/07/2014
DO-0301 P1	Public information and accountability Annex 1: Guide	24/09/2020

 

Support Processes

Staff Management (PE)

Code	Procedure	Approval
PE-01 P1	Mobility Management	15/12/2017
PE-02 P1	Academic Staff Management	15/12/2017

 

Document Management (XD)

Code	Procedure	Approval
XD-01	Documents Control	09/07/2014
XD-02	Registers Control	09/07/2014

 

Infrastructure and Work Environment Management (IA)

Code	Procedure	Approval
IA-01	Facilities and Resources Management	13/12/2019